If the keyboard is working as the computer is booting up, something in Windows is preventing the keyboard from working.
Try booting the computer into Safe Mode. In Safe Mode, your operating system loads the bare minimum software and device drivers to reduce potential conflicts. If your keyboard works in Safe Mode, try uninstalling or reinstalling any recently added software. If another keyboard doesn't work, chances are the motherboard needs to be replaced, and it may be time to consider replacing your computer. Windows has a built-in Device Manager to help you to identify and resolve issues with hardware devices, including keyboards.
You need a working keyboard to follow these steps. If you cannot get any keyboard to work on your computer, skip this section. Sometimes devices stop functioning because their software is out of date.
If your operating system is Microsoft Windows, Windows Update should automatically keep your drivers up-to-date. To run Windows Update manually, follow these steps. If you suspect that Windows update was not able to find your keyboard drivers , visit the manufacturer's website to download them. Getting keyboard drivers are necessary if you are using a special or programmable keyboard. If the troubleshooting options above do not yield any results, or you do not have a spare keyboard, we recommend replacing the keyboard.
Having the keyboard fixed is usually not cost-effective, as it is most likely cheaper to buy a new keyboard. Why don't any keys on my keyboard work? Note On this page, we discuss what to do when the keyboard doesn't work at all. Once you've determined that the keyboard on your laptop is not working, there are a few ways to get it back up and running. The first thing you'll want to do is figure out whether it's a hardware or software problem getting in the way of your keystrokes.
Most hardware issues can be identified by look and feel. Is your keyboard dirty? Do certain keys feel sticky or difficult to press?
Is the T loose or barely hanging on? If so, here are the best ways to fix your laptop's hardware:. Remove any buildup or dirt on your keyboard with a can of compressed air and a soft cloth. You can also gently shake your laptop upside down to get rid of dust.
But make sure to unplug and turn off your laptop before doing so. Take out your laptop battery if it's detachable and plug your computer in with the charging cord instead. Sometimes your keyboard issues can be caused by the battery because it's positioned directly underneath the keys—this is especially true when your laptop battery is overheating.
If your keyboard has lost connection with your laptop's motherboard or has been damaged, this is a complicated problem. We recommend you take your laptop to a uBreakiFix by Asurion store for a quick repair rather than fixing it yourself.
If you don't see any physical dirt or damage, your keyboard may have a software glitch. You can also blow into the keyboard, or better yet, use a can of compressed air. Also read : How to keep your laptop keyboard clean. Sometimes the battery can cause keyboard-related problems, especially if it overheats.
If the laptop is still under warranty, just send it in to get it repaired. There are a few things you should try out. The first one is to update your keyboard driver. After the update is finished, test to see if your keyboard works. Once the driver has been deleted, reboot your device, and the driver should reinstall automatically.
Test out the keyboard again to see if the problem is solved. If all things fail, the last option is to run a malware scan with a tool like Malwarebytes.
Your laptop keyboard may not be working because of some sort of a virus.
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