Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility. Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.
While David Yurman outlet purchases are final sale, we want you to be satisfied with your purchase. Exchanges should be made at the location where it was purchased. For online returns or exchanges, please visit our Returns page to print out a shipping label for items and gifts purchased on DavidYurman. After you have shipped back your return, please allow weeks for its processing. Alternatively, you may bring the item to a David Yurman store for an exchange of equal or higher value.
A refund will post to your Affirm account once we process your return. For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed.
If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. In the event that you return only part of your order, the amount of the merchandise that you returned, along with applicable taxes and fees, will be refunded to your Affirm account, and you will be responsible for paying off the balance with Affirm.
These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item. No Returns for Change of Mind. Please choose carefully as we do not offer returns for Change of Mind on the following items.
These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees see above , or otherwise as required by law. All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase.
If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.
Please choose carefully as we do not offer change of mind exchanges or refunds on technology and electronic gaming products if removed from the plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees.
David Jones will, at all times, honour its obligations under the Australian Consumer Law. Returns of purchases made at Sephora Bourke Street must be returned to Sephora. Sephora have a 30 day time limit on Change of Mind Returns.
If you have changed your mind, Sephora will exchange or credit via Sephora Gift Card provided you have your receipt and the item is unused, seal is unbroken and in its original packaging. Home Customer Service Returns.
Returns Policy Shop with confidence knowing you can easily return or exchange your items Find Out More. Return Via Post Returning your items by post is a simple two-step process. Find Out More. Return Via post. Step 1 — Complete the Packing Slip. Step 2 — Post your Parcel. Brand Directory. Promo Code Finder. Store Feature Finder. Shopping Forums. Review a Product or Brand.
Privacy Policy. Editorial Disclosure. Follow Knoji. What is David Yurman's returns and exchanges policy? Does David Yurman guarantee items with a free return policy? How good is their customer service for returns?
Does David Yurman accept in-store returns? Does David Yurman offer a money-back guarantee? Does David Yurman require a receipt to make a return? How long is David Yurman's return window? Free return policies rating: 2. We researched this on Apr 23, Check website.
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